Our address for postal payments and
Classic Poker Chips
3979 Walden Ave
Lancaster, NY 14086
We also have a correspondence address
38 Oak Tree Road
Marlow, Bucks SL7 3EE
Our factory address for returns or
sending samples for matching is:
Classic Poker Chips
11A Gorham Industrial Pkwy
Gorham, ME 04038
Our preferred method of contact is by
email, and/or you can use the form below
to initiate an order.
You can reach us at
All enquiries will initially be handled
by David Spragg.
If you need to reach us by phone, you
can contact David via toll free 877 434
5286 or from outside the USA +44 7935
123347 between 8am and 5pm EST Monday to
Friday. Please leave a message if
Unless specifically requested otherwise,
shipping for chip only orders of 600
chips or less will usually be by USPS
Priority Mail, and larger chip only orders
will usually be by UPS Ground (or UPS Air for
International). All other orders
with be shipped by the cheapest suitable
method unless requested otherwise.
All shipping & handling will be added to
your invoice at cost. All shipping
will be direct from the factory in
Maine except for certain sample orders
that will ship from our UK office.
While we take every precaution to avoid
production slowdowns, some issues may
arise that were unforseen or
unavoidable. Because of this, any
and all delivery promises and/or
scheduled dates given are subject to
We can accept payment via credit/debit
card (using PayPal as our card
processor), PayPal, Check or Wire
Transfer. Paypal or Card payments
will attract a 3.5% fee for US
transactions and 5.5% for international.
Please read our
ordering page first.
To place an order you can email us or
use the form below. We will then
get back to you to collect full details
after which we will
send you a detailed quote. For
clay chip orders please see the
conditions under the Clay Chip FAQ's
also. If it is your first order
you are encouraged to use the form to
enable us to collect certain information
Please supply as much information as
possible in your order, including mold,
chip body colors and edge spots, artwork
and quantities. Orders can not be
progressed to the proofing stage until
full payment is received and we will
need all that information to quote.
Once you see the proof you will still
have the opportunity to alter colors or
design if you wish.
If this is a re-order or add-on, it
would help us if you could supply a
previous order number and/or approx past
order date. Please also provide
your chiptalk name if you have one.
Artwork should be supplied in
Illustrator if possible. If
supplied in Photoshop or as a high
resolution jpg there may a fee for
converting to camera ready art depending
on complexity Please refer to our
templates. We are unable to
use any other formats.
CPC retains the right to use all
designs for promotional material
provided that it shall not use these
designs on or in connection with chips
for any other third party.
No custom orders can be returned.
Stock set returns will be accepted
subject to a 15% re-stocking fee
providing they are returned in the
original packaging in 100% unused
condition within 14 days of receipt.
Return shipping is at the customers
expense and the original built-in
shipping, handling and any electronic
payment fee incurred by CPC will not be
refunded. The address for returns
is at the top of this page.
Refunds will be made by the same method
payment was received only.