Start Your Order
A real person finishes every set.
Tell us about the set you want and we’ll take it from there personally — reviewing your design, answering questions, and sending a detailed quote. Every custom order is finished one-to-one, not through a shopping cart.
Tell Us About Your Set
Share the details — we’ll handle the rest.
Ideally, attach the proof from the Design Tool; otherwise describe the mold, colors, spots, artwork and quantities you have in mind. Nothing is locked in until you approve the final proof. Still deciding how many chips per denomination? The Set Breakdown Tool will suggest a breakdown.
Good To Know
Payment, shipping & artwork.
Payment. Credit/debit card (PayPal as processor), PayPal, check, or wire transfer. Card/PayPal payments carry a 3.5% fee for US transactions, 5.5% international — non-refundable.
Shipping. Chip-only orders of about 600 chips or less usually ship USPS Priority Mail; larger orders UPS Ground (UPS Air international). Other orders ship by the cheapest suitable method unless requested otherwise. Shipping and handling are added to your invoice at cost. Certain sample orders ship from our UK office.
Delivery. We take every precaution against slowdowns, but all delivery promises and scheduled dates are subject to change.
Artwork. The easiest route is our Design Tool — design your inlays there and attach its print file (PDF). If you supply your own art, Illustrator is preferred; Photoshop or high-res JPG may incur a conversion fee. See Inlays & Artwork for the custom artwork templates.
Returns. No custom orders can be returned. Stock sets: 15% re-stocking fee, unused in original packaging, within 14 days, return shipping at customer's expense, refunds by original payment method. Ship returns to the address above.