Factory update — June 2026: Our Woodinville, WA factory is operational and taking orders. Stock sets remain temporarily out of stock while we clear the current backlog. Read the full bulletin →

Start Your Order

A real person finishes every set.

Tell us about the set you want and we’ll take it from there personally — reviewing your design, answering questions, and sending a detailed quote. Every custom order is finished one-to-one, not through a shopping cart.

Tell Us About Your Set

Share the details — we’ll handle the rest.

Ideally, attach the proof from the Design Tool; otherwise describe the mold, colors, spots, artwork and quantities you have in mind. Nothing is locked in until you approve the final proof. Still deciding how many chips per denomination? The Set Breakdown Tool will suggest a breakdown.

For an order we recommend attaching both your chip design proof (the PDF the Design Tool downloads) and your inlay print-ready file (from the Inlay Designer, or your own artwork). The inlay file isn’t required to place the order — you can send it later.

* Name and email are required — we reply by email.

Good To Know

Payment, shipping & artwork.

Payment. Credit/debit card (PayPal as processor), PayPal, check, or wire transfer. Card/PayPal payments carry a 3.5% fee for US transactions, 5.5% international — non-refundable.

Shipping. Chip-only orders of about 600 chips or less usually ship USPS Priority Mail; larger orders UPS Ground (UPS Air international). Other orders ship by the cheapest suitable method unless requested otherwise. Shipping and handling are added to your invoice at cost. Certain sample orders ship from our UK office.

Delivery. We take every precaution against slowdowns, but all delivery promises and scheduled dates are subject to change.

Artwork. The easiest route is our Design Tool — design your inlays there and attach its print file (PDF). If you supply your own art, Illustrator is preferred; Photoshop or high-res JPG may incur a conversion fee. See Inlays & Artwork for the custom artwork templates.

Returns. No custom orders can be returned. Stock sets: 15% re-stocking fee, unused in original packaging, within 14 days, return shipping at customer's expense, refunds by original payment method. Ship returns to the address above.